This paper aims to extrapolate the approach initiated by Paul P. Maglio regarding the service systems theory seen as "a configuration of people, technologies and other resources that interact with other service systems to create mutual value", through a customisation and theoretical-operational localisation in the specific field of public libraries. The concept of resilient communities denotes a complex theme with multiple social, economic, political and environmental implications, which today dominates the stage of debates on the preventive and responsible approach to the future's challenges. From the point of view of public libraries, the concept is even more diffuse, integrating a multitude of perspectives regarding the nature and complexity of the challenges faced by the librarian ecosystem in order to remain relevant in terms of the services offered to their users. It also reflects the adaptive response of knowledge communities and their desirable response regarding flexibility, sustainability and the ability to assimilate change and enable progress. Starting from a recent use case from Romania, developed in the context of the Horizon 2021-2027 project SHIFT: MetamorphoSis of cultural Heritage Into augmented hypermedia assets For enhanced accessibiliTy and inclusion, the author proposes a conceptual article about the abstracting process of the service system, to exemplify how in which cultural value can be created for the community through the co-participation of the final beneficiaries, bringing together in this sense examples from the real work environment of public libraries network in Romania, but also scientific foundations validated by the SHIFT European project consortium.

Authors:
Ioana Cornelia Cristina Crihană, The National Association of Public Librarians and Libraries in Romania, Romania

About the Presenter(s)
Ms Ioana Cornelia Cristina Crihană is a Business Owner/Executive at The National Association of Public Librarians and Libraries in Romania in Romania

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