This study investigates the role of cultural mediation in psychological counseling for international students at the University of Turin, Italy, through the PASSI@Unito Project. This initiative provides comprehensive psychological counseling services and employs a triangular counseling setup where students meet with both a psychologist and a cultural mediator. Mediators integrate into counseling sessions by providing contextual background and translating both language and cultural references.

The methodology involves qualitative analysis of case studies and interviews with cultural mediators and international students. The study highlights how cultural mediators bridge cultural and linguistic gaps between local psychologists and international students, enhancing the overall counseling experience. They play a crucial role in interpreting and conveying cultural nuances and facilitating mutual understanding. Cultural mediators assist psychologists by offering insights into students' cultural backgrounds and helping tailor counseling approaches. They enable international students to articulate concerns more clearly and understand counseling advice within their cultural context, fostering a supportive environment.

International students react positively to cultural mediators, appreciating the added layer of understanding and empathy. They find the counseling process more accessible and relevant to their experiences. Findings demonstrate that cultural mediators significantly enhance the counseling experience by addressing cultural barriers and improving communication.

The article concludes with recommendations for improved training programs for cultural mediators and strategies to elevate the quality of psychological support. It advocates for a structured approach to training and involving cultural mediators to ensure international students receive culturally sensitive and effective psychological support.

Authors:
Lei Huang, University of Turin, Italy

About the Presenter(s)
Dr. Lei Huang is a Researcher and Intercultural Mediator at the University of Turin, Italy. Her research interests include intercultural communication, intercultural mediation, and the sociology of education.

Connect on Linkedin
https://www.linkedin.com/in/lei-huang-649ba7330/

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